MLFurs.com ships within the United States and internationally via FEDEX exclusively. FEDEX does not ship to P.O. Boxes so please have a street address available. We offer the following shipping options:
• Fedex Ground or Home Delivery
• Fedex 2Day
• Fedex Overnight
• Fedex International Priority
For all orders, we offer free Fedex Ground or Home Delivery shipping within the United States. Need it faster? You may still choose an expedited shipping option; appropriate fees will apply. For all international orders, we offer a $199 flat Fedex rate. VAT, taxes, duties, are not included. They are paid by the customer at time of delivery to the shipper who serves as the customs agent. All international orders are final sale. International customers can call or email to inquire about shipping and wiring policies: +13033222287 or firstname.lastname@example.org
MLFurs.com is happy to make every effort to accommodate your shipping requests. For security purposes, all packages shipped from MLFurs.com require a signature upon receipt. All items are insured up to the point of acceptance by the recipient. The package will be considered accepted when any person receiving the package at the designated address signs for it from the delivering carrier.
The shipping cost of returning any item will be incurred by the customer except in the event that the wrong item is shipped, or merchandise is received in a damaged or defective state. For additional information about returns, including procedures, please refer our Return Policy.
In-stock orders placed Monday through Friday will be shipped within 3 days from time of purchase pending availability and credit verification. Orders placed on weekends and holidays will be processed the following first business day. Please consult our sizing chart if alterations are to be made before shipping; orders requiring alterations may take longer to ship. International orders take longer to process and ship due to the customs process.
• Items ordered together may not be shipped together
• All orders require a street address.
• MLFurs.com requires a signature for all deliveries regardless of any waivers provided to FEDEX. These requirements are for your protection
If you will not be home to sign for your order, or if it is a gift, and a separate billing address is kept on file with your bank, ML Furs can ship your order to an alternate address on file. As a security precaution to protect our customers against fraud, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
How is My Garment Covered During Transit?
Insurance to cover damage to goods during shipment is always included in shipping charges. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier's then-current policies and procedures. MLFurs.com is not responsible for damages incurred while opening shipment box. Please be careful when opening shipment.
In the event of a merchandise return, the customer must purchase carrier-provided insurance, from FEDEX, adequate to cover the full retail value of the merchandise while in transit; the provided return-shipping label will include the insured value of the merchandise. We cannot issue refunds or credit for merchandise damaged in transit to MLFurs.com; such insurance is your only safeguard against this situation.
Note that MLFurs.com will cover the cost of return shipping and insurance only if the returned merchandise is damaged during transit or defective prior to the original shipment. All merchandise is quality-inspected prior to shipping. If you find a product to be defective, please notify our Returns Department Immediately: email@example.com.
For additional information about returns, including procedures, please refer to our Return Policy.
U.S. Internet Returns Policy:
We want you to be absolutely satisfied with the purchase of your new fur garment. If you do require a return, please follow the simple guideline below.1. Get a Return Merchandise Authorization (RMA).
Fill out the return authorization form
(Click Here for Return Authorization Form)
send an email requesting a return authorization to firstname.lastname@example.org.
NOTE that we WILL NOT ACCEPT ANY returns WITHOUT EXCEPTIONS, if a return authorization form is not completed within 48 hours of delivery.
2. Package Your items
3. Send Your Package
Returns Department/RMA #
263 Josephine St.
Denver, CO 80206
4. Non-Qualified Returns
The following Items CANNOT be returned:
6. Additional Terms
Returns Department/RMA #
263 Josephine St.
Denver, CO 80206
All correctly returned products, once accepted will be credited as either a store credit, or a refund to the original purchaser’s credit card, deducting all applicable shipping costs within 5-7 business days. If the product is an exchange, the new item will be processed within 5-7 business days, as soon as possible. Upon receiving your return, each item will be reviewed by our Quality Assurance Department. Please note those items showing signs of wear at all, or those that have been monogrammed, resized, altered, or damaged in any way cannot be accepted for return. Returns with no MLFurs.com Return Merchandise Authorization, and packages that are improperly packaged or uninsured will not be accepted.
You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from MLFurs.com.
If you have received an item as a gift, you may exchange it for a store credit to your MLFurs.com account. You will need to register your details with email@example.com.
This is valid for one year and will be applied to your next purchase. Please be aware that you may be required to pay any cost difference and additional shipping or taxes. For a full refund on a gift, we will return it in full to the purchaser’s credit card in accordance with the MLFurs.com return policy. If the gift is purchased during the holiday season, it must be exchanged before December 31st of that year, unless the gift was delivered after December 24th, in which case the normal time periods applicable for returns apply. Please see how to make a return.
Layaway in 4 Easy Steps to the Fur of Your Dreams: