FAQs

Why do I need to register?

You only need to register on our site when you are making a purchase, and subsequent purchases.  By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you join our email list, this does not mean you are registered.
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How do I register?

Simply click on “Login/Sign Up” and you will be provided with a direct link that will walk you through the process. 
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So many passwords to remember. What if I forgot mine?

If you happen to forget your password there is an option for you to reset it on the Account Login page.  By providing your email address, via a secure, encrypted connection, MLFurs.com will send you an email to reset your password.
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Shopping Online

Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "Bag" button on the menu bar at the top of any page. You may also checkout by clicking on the "Proceed to Checkout" button on the cart page. 
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Once you are ready to checkout with the items in your bag, make sure you read and agree to the Terms and Conditions on the cart page. At this point, if you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

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Item Availability

Due to the nature of our unique product, we often only carry one item per style.  Although we make every effort to keep stocked with each unique item on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail.  We can then look for something similar or have team of stylists help you select another garment. Any changes will be reflected in your order total as well as your shipping confirmation.
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What is the right size fur for me?

Please reference the size charts link to help determine your size when ordering from MLFurs.com.  We also provide a vector schematic to assist you for measurements in outerwear specific to fur.  Sizing and cut may vary between designers and manufacturers, so please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please email us  and reference stylist or call us at 1-877-MLF-FURS (877-653-3877).
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Am I able to track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging into your account.
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Is it possible to modify my order after the purchase is approved?

Please contact Customer Service by email or by phone 1-877-MLF-FURS (877-653-3877) to find out if it is possible to modify or cancel an existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations.
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Is shopping online at MLFurs.com secure and private?

Our secure servers use advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels over the Internet to our order management system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.
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MLFurs.com does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used solely to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store.
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If you have any questions about our privacy and security policies, please email us or call us at 1-877-MLF-FURS (877-653-3877).